Return Policy

At LIFWEl, we value your satisfaction and understand that sometimes products may need to be returned. Below is our detailed Return Policy specifically designed for our e-commerce medicine platform.

1. Eligibility for Return

   • Only sealed, unused, and unopened medicines are eligible for return within 7 days from the date of delivery.

   • Products must be in their original packaging with intact labels and invoices.

   • Used, opened, or tampered items are not eligible for return under any circumstances.

2. Non-returnable Items

   • Prescription-based medicines after opening the package.

   • Cold chain products like insulin or vaccines once delivered.

   • Personal hygiene items and medical devices once opened.

3. Conditions for Return

   • In case of receiving a wrong item, damaged product, or expired medicine, contact us within 48 hours of delivery.

   • You must provide a clear photograph of the item received for verification.

   • Our team will arrange pickup or request you to send the product back, depending on your location.

4. Refund Process

   • Once the returned product is received and inspected, refunds are initiated within 7 to 10 business days.

   • The amount will be refunded to your original payment method or through a coupon for future purchases, based on your preference.

5. Order Cancellation

   • Orders can be cancelled before they are dispatched. Post-dispatch, cancellations are not allowed.

   • For prepaid orders, the refund will be processed as per the refund policy.